Q. AFTER PURCHASING MY ITEM, HOW QUICKLY WILL I RECEIVE IT?
A. Due to the high demand of our products, 7 - 10 business days must be allowed for each order to be processed. If the product in no longer in stock, please allow an additional 2 weeks for your item to arrive. If you need your item by a certain date, please specify in the "additional information" section of the Check Out page. We are working hard to get your item to you as quickly as possible and we promise to stay in touch often during the time of purchase to the time or receiving you item.
Q. WHAT IS YOUR RETURN POLICY?
A. If for any reason you are not completely satisfied with your purchase or gift that you received, we will be happy to accept a return for full refund less any shipping and handling charges. Refunds are given in the same form as the original payment. Returns must be sent within 10 days of receipt of the merchandise. Products must be in the condition you received them and in the original box and/or packaging and all original documentation. The jewelry/watches must be unworn an unaltered. Pieces that show any wear and/or pieces that were sized or altered in any way will not be refunded/exchanged. Special orders are not eligible for refunds or exchange.
Return shipping is free. We will provide you with a pre-paid UPS or FedEx label which must be used in accordance with the shipping and packaging instructions that will be provided with the label. We are not responsible for lost packages/merchandise if the provided label is not used and our shipping instructions are not followed.
Q. I CAN'T FIND WHAT I AM LOOKING FOR ON YOUR WEBSITE, BUT I KNOW YOUR STORE/COMPANY CARRIES IT. CAN I STILL ORDER IT THROUGH THE WEBSITE?
A. Since our website is in its infancy stage, we may not have every item that we normally carry. If you are out of state, or it is simply easier to complete an online transaction please contact customer service at firstname.lastname@example.org and we will make sure we can get that item to you.
Q. IS THE INFORMATION I PROVIDE YOU WITH SAFE?
A. At Hannoushdartmouth.com, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Silva Brothers DBA Hannoush Jewelers. For more information visit our terms and conditions page.
The Size Guide is conveniently available on the page of each product.
Q. IS THERE A WARRANTY ON YOUR PRODUCTS?
A. We stand behind our products 100% therefore with each Diamond & Gemstone purchase (excluding emeralds, opals and pearls) we will provide our lifetime warranty. This warranty covers defects in material and craftsmanship. In order to keep the warranty valid, one must bring our warranty form to a repeatable jeweler (preferably a nearby Hannoush Jewelers) every 4 months to have your merchandise inspected and the form signed. You may also ship the item back to us for inspection if you feel comfortable. If one does not get the item inspected, the warranty will be null and void. Watches are not included, each watch company warranty varies.
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
Q. DO YOU COVER LOST OR STOLEN PACKAGES?
A. We are not responsible for lost packages/merchandise if the provided label is not used and our shipping instructions are not followed. Please see our terms and conditions page for more information, or contact us directly at (508) 979-4686